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Do you ship across India?

Yes — we deliver across India, from metros to smaller towns. Orders are dispatched quickly and typically reach you within 2–7 business days. Prepaid orders (UPI/cards) ship with free delivery, and Cash on Delivery is also available for a safe, secure checkout.

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Are these products suitable for Indian skin?

Absolutely. Every product at The Glass Theory is hand-picked with Indian skin and climate in mind — humidity, heat, pigmentation concerns, and oil balance. Korean formulations are known for being gentle, lightweight, and layerable, which makes them a natural fit for Indian skincare routines. Each product page also lists skin-type suitability so you can choose with confidence.

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Are your products authentic Korean skincare?

Yes, 100%. We source exclusively through authorized distributors of Korean brands operating in India. No grey-market stock, no parallel imports, no compromises. Every product is original, sealed, and traceable to its brand — that's the foundation The Glass Theory is built on.

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What if I receive a damaged or wrong product?

We'll make it right. If your order arrives damaged or incorrect, reach out to us within 48 hours of delivery with your order number and a photo of the product. Write to us at support@theglasstheory.com or DM us on Instagram @theglasstheory, and our team will arrange a replacement or refund promptly. Refunds are processed within 5–7 business days.

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How do I know which product is right for me?

Start with your skin's main concern — hydration, brightening, anti-aging, or barrier repair. Every product page clearly explains what the product does, its key ingredients, and which skin types it suits best. Still unsure? Message us on Instagram @theglasstheory or email support@theglasstheory.com (Mon–Fri, 11 AM–6 PM IST) and we'll help you build the right routine.

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